kriya Terms and Conditions

In this document, "kriya", "we", and "our" refer to the operator of the kriyaapp.cam website and its mobile application. "User", "you", or "member" refers to any person registered on this platform.

By accessing this website or its mobile app, opening an account, or using any of our services, you are considered to have read, understood, and accepted these terms and conditions. If you do not agree with any term, you are asked not to use this platform.

If these terms are translated into English or any other language, the Bengali version will be considered authoritative. In the event of any dispute, the Bengali text will take precedence.

2.1 Registration Requirements

To open an account on kriya, you must provide accurate and complete information. Each person may operate only one account. If you attempt to open multiple accounts, kriya reserves the right to close all of them and any associated balances may be forfeited.

2.2 Accuracy of Information

The name, mobile number, email address, and other details provided at registration must be completely accurate. Opening an account with false information is a direct breach of these terms and may result in the account being closed.

2.3 Password Security

It is your responsibility to keep your account password confidential. Sharing your login details with any third party is strictly prohibited. If you suspect your account has been accessed without your authorisation, notify the kriya support team immediately. You are responsible for all activity carried out through your account.

2.4 Keeping Contact Details Up to Date

If your registered mobile number or email address changes, update it on kriya as soon as possible. kriya is not responsible if OTPs or verification messages fail to reach you due to outdated information.

By registering, you confirm that you are at least 21 years old. kriya may at any time request a National ID card, passport, or other government-issued document to verify your age. If the required documents are not submitted within the specified time, your account will be temporarily suspended.

If someone opens an account on behalf of a minor, that account will be closed immediately and all balances will be forfeited.

4.1 Deposit Rules

The minimum deposit amount on kriya is ৳500. Accepted payment methods are bKash, Nagad, Rocket, Upay, and bank transfer (including major banks such as BRAC Bank, Dutch-Bangla Bank, and Islami Bank). Funds sent through any other method will not be accepted, and kriya will not be responsible for such transactions.

Only use a payment account registered in your own name. Deposits made from a third-party account will be returned and the account may be subject to review.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 5 to 30 minutes. Funds will be returned via the same payment method used for the deposit — bKash, Nagad, Rocket, Upay, or bank transfer.

4.3 Verification

kriya may verify your identity before processing a withdrawal request. Additional verification may be required if any unusual activity is detected on the account. Withdrawals will be held if active bonus wagering requirements have not been met.

kriya makes every effort to provide its services without interruption, but will not be liable for temporary disruptions caused by technical issues, maintenance, or third-party software problems.

If a game or bet is left incomplete due to an internet disconnection, if a game session ends for technical reasons, or if a problem arises due to a delay from a third-party payment provider, the relevant policy will be followed in each case. kriya does not accept liability for any financial loss caused by external factors such as internet outages or device problems.

kriya uses SSL encryption and industry-standard security practices to keep users' personal information safe. Full details on what data is collected, when, and how it is used can be found on the Privacy Policy page.

Payment information is never stored on kriya's servers — it is processed directly through the secure gateway of the relevant payment provider.

kriya will never ask for your password or full payment details via email or SMS. If you receive any such message, notify our support team immediately.

kriya takes responsible gaming very seriously. We believe gaming should be a source of enjoyment, not financial stress. Only participate on this platform with money you can afford to lose without financial hardship.

At a user's request, kriya can set deposit limits, apply a temporary or long-term self-exclusion, and provide information on account activity. Contact the support team to access these options.

Please remember, participation on this platform is only for those aged 21 and above.

12.1 Filing a Complaint

If you have a complaint about a game result, payment, or account matter, first contact kriya via live chat or email support. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

12.2 Review Timeframe

After receiving a complaint, kriya will investigate and communicate a decision within a reasonable time. Complex matters may take longer — in such cases, the user will be kept updated on progress.

12.3 Final Decision

kriya's decision in resolving a dispute will be considered final and binding, but this does not close off any applicable legal remedies.

kriya reserves the right to change, revise, or amend these terms and conditions at any time. For significant changes, members will be notified in advance by email or through a notice on the platform.

Continuing to use the service after changes take effect will be taken as your acceptance of the new terms. We therefore recommend checking this page regularly. You can tell whether changes have been made by looking at the "Last updated" date at the top of the page.

If you have any questions about these terms or need anything clarified, contact kriya's support team:

• Live Chat: Directly on the platform — 24/7 in Bengali and English.
• Email: [email protected] — for general questions and formal complaints.

For quick answers to common questions, visit our FAQ page where frequently asked questions are already answered — check there first.