For players 21 and above

kriya's commitment to responsible gaming

Q: What should I do if I suspect a minor is using an account?

Contact us directly via live chat or email (support@kriyaapp.cam). We will begin an investigation right away and suspend the account if needed. It is also important to keep parental controls active on home computers and phones, and to keep account details secure.

Betting and casino games are a form of entertainment — but they stay enjoyable only when played within limits. kriya believes that every player's safety and wellbeing comes before everything else.

21+ age limit enforced

Self-exclusion option available

24/7 support

Professional advice

Our position

kriya is an entertainment platform offering sports betting, live casino, and slot games. But we know that if this kind of entertainment gets out of control, it can seriously affect personal life, family relationships, and financial wellbeing. That is why responsible gaming sits at the heart of how we operate.

Our Terms and Conditions state clearly — no one under 21 may create an account or play on this platform. This age verification process is strictly followed. We actively work to prevent underage access and carry out additional checks on any account that raises concern.

Betting is never a guaranteed way to earn money — it is a leisure activity. You should never play with money whose loss would cause hardship in your daily life. Our FAQ section has detailed questions and answers on deposit limits, withdrawal processes, and account management.

We include a responsible gaming message in all our advertisements and promotions.
Any player can voluntarily suspend their account — temporarily or for a longer period.
Our support team is available 24/7 in both Bengali and English.
Every user's personal information and gaming activity is kept secure — see our Privacy Policy for details.
If you think a family member or friend may have a gambling problem, let us know via live chat — we can help.

21+

Age limit strictly enforced

Only players aged 21 or above may create an account and play on kriya. This is not just a rule — it is our firm commitment to protecting minors.

Tools to set your own limits

Staying in control is a sign of strength. kriya provides several tools that let you decide how much time and money you spend.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering the limit takes effect immediately; increasing it requires a 24-hour wait.

Financial control

Time limit

Decide in advance how many minutes or hours you will play each day. Once the set time is up, the system will automatically send you a reminder.

Time management

Temporary break

If you want to take a break for a while, voluntarily suspend your account for anywhere from 24 hours to 6 weeks. Your account will not become active again until the break period ends.

Cooling-off

Self-exclusion

To stop playing for a longer period, activate a permanent or long-term self-exclusion. During this time, no request to reopen the account will be accepted.

Permanent protection

Send a limit request

Fill in the form below to set a deposit limit, time limit, or self-exclusion on your account. Our team will get in touch within 24 hours. You can also make the request directly via live chat.

This form is for requests only — our support team will follow up and take the necessary steps.

Warning signs

Gambling problems do not appear overnight — they develop gradually. Be alert if you notice any of the following in yourself or someone in your family.

Chasing losses

Repeatedly placing bets to try to win back lost money is a major warning sign. Every bet is independent and has no connection to a previous loss.

Financial warning

Discomfort when not betting

Feeling anxious, restless, or irritable when you cannot play is a sign of dependency. Entertainment should never be your only source of peace of mind.

Mental health warning

Withdrawing from family and social life

Cutting back on time with family, friends, or work to focus on betting, or developing a tendency to hide your gaming habits, is a cause for concern.

Social warning

There may be other signs as well — such as spending savings on betting, taking on debt, or neglecting daily responsibilities. If you notice any of these, take a break and seek help.

Where to get help

Asking for help is not a weakness — it is a brave decision. Support is available from the following places.

kriya live chat and email

Contact our support team at any time — available 24/7 in Bengali and English. Live chat is instant; you can also reach us by email: [email protected]

24/7 support

Family and close ones

Talk openly to a trusted family member. Family involvement plays a major role in overcoming a problem — if you cannot face it alone, lean on someone close to you.

Family support

Professional counsellors

Seeking professional advice from a mental health specialist or behavioural therapist is one of the most effective steps you can take. Several organisations in Bangladesh provide this service.

Professional support

Keep in mind

Only bet with money whose loss would not affect your essential expenses or your family's daily life. Set your budget first, then play. No system or method can guarantee a win — do not believe any claim that says otherwise.

To learn more about kriya, visit our About Us page — it has detailed information about what we do and what we stand for.

Frequently Asked Questions

It depends on the type of self-exclusion you chose. With a temporary break, your account is automatically reactivated once the set period ends. For long-term or permanent exclusion, requests to reopen the account are not accepted until the exclusion period has fully expired.

Yes, a request to lower your deposit limit takes effect immediately. However, if you want to increase the limit, you will need to wait at least 24 hours — this is intentional, to prevent raising limits on impulse.

Contact us directly via live chat or email ([email protected]). We will begin an investigation right away and suspend the account if needed. It is also important to keep parental controls active on home computers and phones, and to keep account details secure.

In some cases, personal resolve and family support can help bring the situation under control. However, if the problem has become serious, professional advice — such as speaking with a mental health specialist — is far more effective. kriya's support team can help with the first step and point you toward professional help.

After deducting essential expenses, savings, and family costs from your monthly income, set aside only a small portion of what remains for betting — an amount whose loss would not affect your daily life. Never bet with borrowed money or by drawing on your savings.

Yes. Promotional emails to your account are paused during a self-exclusion or cooling-off period. Contact us via live chat to confirm this or to set up any additional protection.