kriya's Privacy Policy

kriya is an online gaming and sports betting platform serving Bangladeshi users. This privacy policy ("Policy") describes how kriya collects, stores, processes, and uses your personal information through our website, mobile application, and all related services.

This policy forms part of a legal agreement between you and kriya. By using our platform, you are considered to have accepted the terms of this policy. If you do not agree with these terms, please refrain from using our services.

You must be at least 21 years old to use our platform. It is not our intention to collect any information from minors, and we do not do so knowingly.

2.1 Information Provided at Registration

Information you provide directly when creating an account:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• User-set password (stored in encrypted form)
• Payment account details (bKash, Nagad, Rocket, Upay or bank account number)

2.2 Identity Verification Information

To ensure safe and responsible gaming and to manage financial transactions, we may require identity verification. Documents that may be requested include:

• National Identity Card (NID)
• Passport or driving licence
• Mobile banking account verification documents

2.3 Automatically Collected Information

Information collected automatically while using the platform:

3.1 Running the Service

Your information is most often used to operate kriya's core services properly. This includes creating and managing accounts, processing deposits and withdrawals, providing bonuses and promotional offers, and maintaining transaction history.

3.2 Security and Fraud Prevention

kriya is committed to keeping all user accounts secure. For this purpose, we detect suspicious login attempts, prevent multiple accounts, comply with anti-money laundering rules, and carry out identity verification where necessary.

3.3 Responsible Gaming

As part of our Responsible Gaming programme, your gaming activity is monitored to identify early signs of problematic behaviour. We use this information to set spending limits, offer self-exclusion, and provide necessary support.

3.4 Customer Service and Communication

We use your email and mobile number to maintain effective communication with you. This includes transaction notifications, account security alerts, OTP verification, and contact with our customer service team. Our 24/7 live chat and email support are available in both Bengali and English.

kriya does not sell your personal information or rent it to third parties for commercial purposes. However, information may be shared in the specific circumstances listed below:

• Payment Providers: Minimum necessary information is shared with payment partners such as bKash, Nagad, Rocket, Upay, and bank transfer services to complete transactions.
• Gaming Software Providers: Necessary session data may be exchanged with gaming studios to ensure game fairness and technical functionality.
• Legal Obligations: Information may be provided in accordance with applicable law if a legal directive is received from a competent authority.
• Fraud Investigations: Relevant information may be provided to assist in investigations into cybercrime or financial fraud.

5.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser and on your device. kriya uses cookies because they are necessary for the platform to function properly and to improve your experience.

5.2 Types of Cookies We Use

• Essential Cookies: Required to store login sessions, security tokens, and language preferences.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Help us understand which pages are used most and where the platform needs improvement.

Most browsers allow you to disable cookies. Keep in mind, however, that disabling essential cookies may prevent some important platform features from working.

kriya has put in place both technical and procedural security measures to protect your information:

• SSL Encryption: All data transfers are secured by SSL technology, which prevents your information from being viewed or altered in transit.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is stored.
• Two-Step Verification: OTP verification is used for sensitive operations.
• Access Controls: Your personal information can only be accessed by authorised staff.
• Regular Security Reviews: Regular security reviews are carried out to identify system vulnerabilities.

However, it is not possible to make data transmission over the internet entirely risk-free. We do our best to ensure maximum security, but absolute security cannot be guaranteed.

kriya retains your information for as long as necessary:

• Active Accounts: All information is retained while the account is active.
• Closed Accounts: Financial and identity verification records are retained for a set period after an account is closed, as there may be legal and regulatory requirements.
• Dispute Resolution: If a financial dispute or investigation is ongoing, the relevant information is retained until it is resolved.
• Backup Data: Backups are kept for security reasons and may remain in backup storage for some time after deletion from the live system.

8.1 Accessing and Correcting Your Information

You have the right at any time to view the information stored about you and to request correction of inaccurate or outdated data. Some information can be updated directly from your account settings; for other changes, please contact our customer service team.

8.2 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages from kriya, you can unsubscribe at any time. However, transaction-related and security notifications cannot be turned off, as they are an integral part of the service.

8.3 Account Closure Request

You may request to close your kriya account at any time. Our support team will assist in processing this request. Please note that financial records will be retained after account closure as required by law.

All kriya services are strictly for individuals aged 21 and above. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration. If we find that a minor has created an account by concealing their age, that account will be closed immediately and the associated information will be deleted.

More information about the protection of minors can be found in our detailed Responsible Gaming guidelines.

kriya reserves the right to update this privacy policy from time to time. If there are significant changes, we will notify you by email or through the platform. The date of each update will be noted at the top of this page.

Continuing to use the platform after changes are made will be considered acceptance of the revised policy. We recommend reviewing this page regularly.

This privacy policy applies together with our Terms and Conditions. If you have any questions or anything is unclear, please contact us.

If you have any questions, concerns, or complaints about this privacy policy, please contact our customer service team:

• Live Chat: 24/7 directly through the platform
• Email: [email protected]

Our support team is ready to assist in both Bengali and English. You can also check our FAQ section for common questions.