FAQ
Answers to all your questions about deposits, accounts and mobile at kriya
How to deposit via bKash or Nagad, steps for account verification, solutions for login problems, and tips for uninterrupted mobile play — answers to all these questions are laid out on this page. Every answer is direct and detailed so you do not need to keep contacting support. This list is here to make every step of playing at kriya straightforward.
Category 1
How to deposit money
The minimum deposit at kriya for every payment method is ৳500. No transaction below this amount is accepted. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you must send ৳500 or more. New players can open an account on the kriya Login page and get a 100% bonus on their first deposit, up to ৳20,000.
Log in to your account, go to the deposit section, and select bKash as the payment method. Send the required amount from your bKash app to the bKash number shown. Once the transaction is complete, enter the transaction ID in the designated field and confirm. The minimum deposit is ৳500. Use the Personal Send Money option in bKash, not Add Money.
Yes, depositing with Nagad is straightforward. Select the Nagad option on the deposit page and you will be given a Nagad number. Open your Nagad app, send money to that number, then enter the transaction ID in the form to confirm the deposit. The minimum amount is ৳500. Rocket, Upay, and major bank transfers work the same way — the steps are the same for all.
kriya supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks). The minimum deposit for every method is ৳500. Cryptocurrency and other methods are not accepted. The same methods are available for withdrawals, with a minimum of ৳800.
Deposits normally appear in your account within a few minutes. If more than 30 minutes have passed, save the bKash/Nagad SMS receipt and contact kriya live chat support with your transaction ID. The team provides support in Bengali and will act quickly. If money was sent to the wrong number, report it to support for recovery assistance.
Withdrawals at kriya are generally processed within 5–30 minutes. The minimum withdrawal amount is ৳800. The same rule applies for bKash, Nagad, Rocket, Upay, and bank transfer. Before submitting a withdrawal request, make sure your account verification is complete, otherwise the process may be delayed.
Category 2
Account verification
kriya typically requests verification before your first withdrawal, or if any unusual activity is noticed on your account. This is done to keep your account secure and to prevent unauthorised access. Completing verification on time means future withdrawals go through without interruption. Once verification is done, it does not need to be repeated.
A National ID card (NID) is the most widely accepted document. A valid passport or driving licence can also be submitted. For address verification, a recent utility bill or bank statement is accepted. All documents must be uploaded as clear photos or scans. Blurry or damaged documents may not be accepted.
kriya uses SSL encryption to keep all your information and documents secure. Uploaded documents are used only for the verification process and are not shared with third parties. You can find full details on how personal information is stored and managed on the privacy policy page.
Without verification, withdrawal requests may be blocked. kriya needs to confirm that the account is being used by its actual owner and that the user is 21 or older (21+). It also protects you from account theft and fraud. Once verification is complete, withdrawals are faster and there is no extra hassle later.
If verification is declined, you will usually receive an email explaining why — blurry photos, expired documents, or a name mismatch are the most common reasons. Reapply with correct and clear documents. If you are unsure about the issue, contact kriya live chat in Bengali and the team will guide you step by step.
Category 3
Account and login
To register, you need an active mobile number, an email address, and a strong password. Once registration is complete, an OTP is sent to your mobile for verification. Make sure you are 21 or older (21+) before opening an account. Full account guidelines are available on the terms and conditions page.
Usernames are generally 6–16 characters long and can only contain English letters and numbers. Passwords should be at least 8 characters and ideally include both upper and lower case letters and a number. Avoid easily guessable passwords (such as 123456). Do not share your password with anyone to keep your account secure.
Click the "Forgot password?" option on the login page. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to set a new password. The whole process takes just a few minutes. If your email or phone number has changed, contact support.
The most common reasons are: typing the wrong password, Caps Lock being on, or an outdated cache. Clear your browser cache and cookies and try again. If that does not work, reset your password. Your account may be temporarily locked after multiple failed attempts — in that case, contact support. Detailed login instructions are on the kriya Login page.
No. According to kriya's rules, each person may only hold one account. If multiple accounts are opened under the same name, address, or payment details, all accounts may be suspended and balances may be forfeited. If you have a problem with an existing account, contact support instead of opening a new one.
First make sure the mobile number entered is correct and that your network connection is working. Wait a few minutes — SMS can sometimes be delayed. If there is an option to resend the OTP, use it. If the wrong number was entered, you will need to restart the registration process. If the problem persists, contact kriya support.
Category 4
Playing on mobile
If your connection drops, the result of the round or bet that was in progress is saved on the game server. Once you reconnect, the result of that round will be automatically reflected in your account. This applies to both slots and live casino. To avoid connection issues, using Wi-Fi or a strong 4G connection is recommended.
The kriya site runs in the browser on modern Android and iOS devices. It works best on the latest versions of Chrome, Safari, and Firefox. On very old operating systems (below Android 7 or iOS 12), some features may be limited. kriya's Android APK and iOS app are also available through official channels.
Start by clearing your browser cache and cookies: in Chrome, go to Settings → Privacy → Clear browsing data, then reload the page. If you are using the app, clear the app cache too (Settings → Apps → kriya → Clear Cache). Also close unused background apps and check your internet connection.
Open kriyaapp.cam in Chrome. Tap the three dots (menu) in the top right and select "Add to Home screen". On iPhone, press the Share button in Safari and choose "Add to Home Screen". The icon will then open just like an app and take you directly to the site.
Yes. Both cricket betting and slot games are easy to play on the kriya mobile interface. Live betting during BPL or T20 matches also works on mobile. For slots, all games from popular studios including PG Soft, Pragmatic Play, and JILI are optimised for mobile. The layout adjusts automatically to fit your screen size.
The kriya Android APK and iOS app are available through official channels. Downloading from third-party sites or app stores can be dangerous — there is a risk of malware or fake apps. Full details about the correct source are on the kriya APK page. Do not download the app from anywhere other than the official source.
Still have questions? Ask the support team directly
If you could not find your answer in this FAQ, the kriya support team is available seven days a week, 24 hours a day, in both Bengali and English. For any issue — login, deposit, or game-related — get in touch directly.
Live Chat
You will find the chat button in the bottom right corner of any page on the site. Responses typically arrive within a few minutes. Write in Bengali and the team will reply in Bengali.
Email support
For detailed issues, contact us by email at [email protected] — including screenshots or transaction details will help resolve things faster.